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Frequently
Asked Questions
General Contact Info
Contact Us 24/7:
cs@karmin.ca
Address:
1400 112th Ave SE, Suite 100
Bellevue, WA 98004
General
Where can I buy offline?
Currently Karmin is only sold online. Many hair salons do carry Karmin so you can also ask your local salon if they have Karmin.
Do you offer discounts for Professionals?
Yes we do. If you are a professional please contact us for more information on discounts and wholesale prices.
How do I become an authorized Karmin distributor?
If you are interested in becoming an authorized Karmin Distributor please contact us at cs@karmin.ca for more information.
Shipping
Where are my products shipped from?
We have warehouses in the United States, Canada, the United Kingdom, and Germany. We will always do our best to send from the nearest warehouse but in some cases we may need to ship from another warehouse.
Do you provide international shipping?
Yes, we can ship to almost any country.
How do I track my order?
You can login to your account to track your order. You can login here.
You can also contact CS@kamin.ca email for an update if you have not received tracking info.
Why does my order still show as processing?
If your order says “Processing”, it is being prepared for shipping. If it says “Shipped”, we’ve handed it off to a shipping carrier and you can view any available tracking information in your account.
If you do not have an account with us, tracking information will be provided in your shipping confirmation email.
Can I ship to a different address than my billing address?
Yes, you can and will have this option during checkout.
What if I cannot be there to accept my parcel upon delivery?
Most items can be left at the door or a mailbox per carrier notes. Items typically don’t require a signature or someone to be present. If special delivery is needed please leave a note in the email for the request during checkout.
Can I pay extra for express shipping?
Yes, we do offer upgraded express for $17.99 to some countries, if it’s available for your location you will see the option to upgrade shipping during checkout.
What are basic shipping costs?
Karmin offers flat rate shipping world wide for $6.99
To see all Karmin stores by country visit here.
Returns
What if I don’t like my product?
Our Guarantee
Karmin is dedicated to providing the most exceptional customer service possible. If you are not completely satisfied you may return products within 30-days for a full refund. Store credit will be issued for returns granted after 30 days of delivery when the product is returned to the company. Please see below for “How to process returns”
How to Return: We’re sorry you are unhappy with your product! We always want to make sure we leave our Karmin family satisfied. If you are unhappy for any reason within 30-days of product delivery please contact our customer service team at CS@Karmin.ca. Please include your full name, order number, address, reason for return. We will respond within 72-hours of request.
How do I return my product?
Important* Please DO NOT send the item back to the same address you received it from without contacting us first.
1. For returns, please send your receipt and give your reason for return to cs@karmin.ca. We will reply and let you know what steps to follow.
2. If possible, reuse your original shipping box and packing materials to secure the item(s).
Please note* Due to hygiene reasons, we can not accept returns of used items. All returns must be new in the original package.
My package arrived damaged, what do I do?
If your package arrived damaged please contact customer service ASAP so that we can take care of the situation accordingly and get a new product delivered to you right away. Please visit our contact page for phone and email information.
How will I know my return has been received?
As soon as your return has been processed by our warehouse, you will receive an updated email as confirmation of your return.
In the unlikely event that you do not receive this email within 15 days of posting your parcel to us, please get in touch with Customer Service and we’ll get back to you as soon as possible.
If you have returned your parcel using a service that can be tracked, please provide the reference number and carrier when you contact us.
How do I receive my refund?
Refunds will be made to the card used for the original transaction. Please allow 3-5 business days for the amount to post to your account after refunding. If you paid using PayPal then your PayPal account will be credited accordingly.
Can I cancel my order?
Once your order passes our initial security measures it is immediately sent to our distribution centre to be dispatched. While we will aim to accommodate any order changes or cancellation requests but we cannot guarantee these can be actioned.
If I return my item under warranty will I be reimbursed for shipping costs?
Karmin does not cover the return shipping costs however, we will cover the cost to ship any replacement item.
Warranty
How long is my warranty?
Warranty will cover all items that are damaged or no longer function due to factory defects. Items that are dropped or mistreated are not covered by the warranty. Warranty options include a 1-year with optional 2 year and 3 year buy-up options.
What does the warranty cover?
Warranty will cover all items that are damaged or no longer function due to factory defects. Items that are dropped or mistreated are not covered by the warranty.
Billing
How can I pay?
We accept Visa, Mastercard, Amex, Discover, Apple Pay, Android Pay, Stripe and PayPal.
How is my card charged?
If you are checking out with credit card your will see on your credit card bill Karmin. If you are using Paypal then you will see payment sent to payments@karmin.ca Karmin Professional Ltd.
Will I receive an invoice for my order?
Yes we will send you an invoice for your order via email and you can also login to your account and download your invoices.
Beach Waves Karmin G3 Curling Iron
The clipless curling wand allows you to create flawless, natural looking curls and waves effortlessly and in less time than a conventional spring curling iron.
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Karmin Silk Series IPL Hair Removal Handset, the perfect equipment for hair removal at home without pain or risk
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Who can relate?! We all love Sandra’s beach waves! 🌊🔥 Get ready to ride the wave, ladies! 🏄♀️✨ Introducing the ultimate secret weapon for achieving those perfect beachy waves – the Karmin Hair Tools Curling Wand! 🌟💁♀️
🔌💨 Say goodbye to boring straight hair and hello to fabulous, fun-filled waves that will make heads turn! 🌊
✨ Whether you`re going for a casual day out or a glamorous night on the town, this little beauty tool will be your new BFF! 💃🌟 💁♀️💖
Ladies, let`s be honest – we all secretly dream of having those effortlessly gorgeous waves that seem to defy gravity, right? Well, guess what? With the Karmin Hair Tools Curling Wand, you can now make those dreams a reality! 🌈✨ 🔥🌀
Just imagine yourself strutting down the street, hair flowing with the wind, and those waves bouncing with every step. You`ll feel like a total superstar! 🌟💃 Trust us, this Curling Wand is like a magic wand that transforms your hair into a work of art! 🎨🔮 💃🌊 And the best part? It`s super easy to use! No need to be a professional hairstylist!
So, ladies, let`s embrace our inner mermaids and unleash the wave goddess within us! 🧜♀️🌊 Grab your Karmin Hair Tools Curling Wand, turn up the music, and let`s have a wave-tastic time together! 🎶💖 🌟💁♀️ Remember, life is too short for boring hair! So, go ahead and make some waves – because when your hair looks fabulous, you feel fabulous! 💃✨ #CurlingIronMagic #WaveGoddess #haironfleek #karminhairtools #beachwaves
🌟 Say goodbye to hair damage with our incredible 3 in 1 Hair Repair System! 🌟
Hey there, gorgeous! 💁♀️ Are you tired of dealing with dry, damaged, and lifeless hair? Well, we have the perfect solution for you – the Karmin Professionals revolutionary 3 in 1 Hair Repair System! 🙌✨
🌸 Restore, Repair, and Rejuvenate 🌸
Our powerful formula is designed to tackle all your hair concerns in one go. No more juggling multiple products or spending hours at the salon. With the Karmin 3 in 1 Hair Repair System, you can achieve healthy, lustrous locks effortlessly! 💆♀️💖
✨ Step 1: Cleanse and Strengthen ✨
Our specially formulated shampoo works wonders to restore your hair`s natural strength and vitality. It penetrates deep into the hair shaft, repairing damage from within and leaving your locks feeling stronger and more resilient than ever before. Say goodbye to breakage and hello to gorgeous, healthy hair! 💪💦
✨ Step 2: Repair and Nourish ✨
Our luxurious conditioner is packed with nourishing ingredients that repair and rejuvenate your hair. It deeply moisturizes and replenishes lost nutrients, leaving your locks soft, silky, and full of life. Get ready to say hello to hair that feels like a dream! 😍💆♀️
✨ Step 3: Protect and Smooth ✨
Our innovative leave-in oil treatment provides an extra layer of protection against heat, UV rays, and environmental damage. It also adds a brilliant shine to your hair, making it look effortlessly radiant and healthy. Say hello to hair that turns heads wherever you go! 💁♀️✨
🌟 With the Karmin 3 in 1 Hair Repair System, you can bid farewell to damaged hair and embrace a new era of healthy, beautiful locks! 🌟
So, why wait? Join the hair repair revolution today and experience the transformative power of our 3 in 1 Hair Repair System! 💖✨
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🔥LINK IN BIO🔥
Experience these amazing styling tools for yourself! Www.karminhairtools.com LINK IN BIO
Go big or go home! We’re all about that volume life. 🙌💁♀️ Embrace the beauty of voluminous hair and let your locks make a bold statement. From bouncy curls to sky-high styles, our love for volume knows no bounds! Pump up the volume and rock your mane with confidence! 🌟🔥Visit karminhairtools.com to learn more!
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Effortless curls, endless possibilities! Say hello to the Karmin G3 Salon Pro Clipless Curling Wand. 🌀✨ Embrace flawless, natural-looking curls and waves with ease, all while saving time compared to traditional curling irons. Get ready to transform your hair game and unleash your inner curling pro! 💁♀️
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Hello, Smooth and Silky Blowouts! Say goodbye to frizz and hello to fabulous hair with the Karmin Salon Pro Ionic Hair Dryer Brush. 💁♀️✨ Experience the perfect fusion of a hairdryer and a hairbrush, giving you the power to effortlessly dry and style your hair. Get ready for fuller, bouncier blowouts that will make you feel like a pro, all from the comfort of your own home. 🏠
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Bad hair days? Nope, just opportunities for hair adventures! 🌈💁♀️ Embrace the challenge and turn it into an excuse to try a new hairstyle. From braids to buns, ponytails to pixies, there`s a whole world of possibilities waiting to be explored. Embrace the unpredictability and let your creativity shine!
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Shower vs. Dry Shampoo: The struggle is real! 😅💦 When you`re running late or simply can`t deal with a full wash, dry shampoo saves the day! 🙌💨 Just a few sprays, a little fluff, and voila – instant hair refreshment without the hassle. Embrace the convenience and skip the shower, because ain`t nobody got time for that! ⏰
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Experience flawless results effortlessly with the Karmin Salon Series Ultralight Professional Ionic Hair Dryer. Its superior power and ultralight design deliver faster, healthier styling for gorgeous, frizz-free locks. Get salon-quality results with ease.
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Unleash your inner superstar with our premium hair tools! From sleek straighteners to powerful hair dryers and volume-boosting round brushes, our products will elevate your style to superstar status. Get ready to shine and rock that red carpet look! ✨For more information visit karminhairtools.com
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Cheers to great hair days! Be sure to tag us in your videos to be featured!
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Upgrade your blowout game with the Karmin Salon Series Ultralight Professional Ionic Hair Dryer! 💨✨ This powerhouse delivers superior power and faster, healthier styling, giving you flawless results every time. 💁♀️Link in bio
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Whether you choose to curl, flip, straighten, or add volume and body, the G3 is the only styling iron you will ever need.
Features flash quick heating, a tangle-free swivel cord, and temperature settings for all hair types.
Pictured is #karminbeautybabe @alexasalazarmakeup 💓
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Obsessed with this cute claw clip idea from @_kennedylyons! 😍💕 Elevate your hair game with a stylish twist by adding a trendy claw clip to your look. It’s the perfect accessory to effortlessly upgrade any hairstyle.
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Now we don’t have time for any negative energy here. 👏
Don’t be afraid to cut out certain things or people out of your life, it just might be healthier for you!
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Headband heaven! 😍🌺 We’re absolutely loving @giorginajuanita fabulous headband styles for the summer. From boho-chic floral headbands to trendy patterned bands. Get inspired and elevate your summer look with our hair products! 💁♀️✨
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Get ready for salon-worthy hair at home! 💁♀️✨ Karmin Salon Series Professional Hair Straightener is here to transform your locks in a single pass. With its floating ceramic plates and far infrared ceramic heater, you can achieve flawless, long-lasting styles. 😍💇♀️ Shop now, visit the link in our bio.
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Experience the ultimate beauty tool with Karmin`s 5-in-1 Wet and Dry Epilator/Shaver! ✨💁♀️ Discover a world of possibilities as interchangeable heads effortlessly provide you with five functions in one convenient device. Effortlessly shave unwanted hair, exfoliate for smooth and radiant skin, and enjoy the luxurious feeling of ultimate softness from head to toe. Shop now, visit the link in our bio ✨
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